Policy Overview:

At Carson Strategy Studio, I value clarity, respect, and professionalism in every client relationship. To ensure we work together smoothly and make the most of our time, I’ve outlined the following policies around payments, cancellations, communication, and client responsibilities. These guidelines are here to protect both your investment and my time, while creating a structured, supportive experience that sets us up for success.

Clear agreements for confident collaboration

Payment Policy

All Clarity Calls and services require payment at the time of booking.

Payments are non-refundable if cancellation occurs within 24 hours of your scheduled appointment.

If you cancel more than 24 hours before, payment may be applied to a future session.

Ongoing retainers and packages are billed on a recurring monthly basis. Once Retainer payments are due, the retainer is non-refundable.

Please refer to the retainer contract for cancellation procedures.

Clear agreements, confident partnerships

Cancellation & Rescheduling

You may reschedule your Clarity Call up to 24 hours before your scheduled time.

Cancellations made within 24 hours of your call are non-refundable.

No-shows will result in forfeited payment.



For retainer clients, meetings must be rescheduled with 24-hour notice whenever possible.

Integrity and Transparency in Every Step

Communication Policy

Our standard business hours are Monday–Thursday, 10 AM–4 PM EST.

Emails and messages will be responded to within 24 business hours.

For retainer clients, we provide dedicated email support; priority response is given to Growth & Executive package clients.

Calls must be scheduled in advance through our booking link — unscheduled calls will not be answered.

Integrity and Transparency in Every Step

Confidentiality Policy

All client information, strategies, and documents are kept strictly confidential.

We do not share your materials, systems, or intellectual property without permission.

Integrity and Transparency in Every Step

Results Disclaimer

While we provide strategy, tools, and guidance, client results may vary based on implementation, effort, and external factors.



Carson Strategy Studio is not responsible for business outcomes outside the scope of agreed services.

Integrity and Transparency in Every Step

Client Responsibilities

Show up on time and prepared for scheduled calls.

Complete intake forms and requested materials by due dates.

Communicate openly and honestly about your goals and challenges.



Implement agreed strategies to maximize results.

Integrity and Transparency in Every Step

Our Commitment

To provide clear, actionable strategies tailored to your business.

To respect your time and investment with professionalism and accountability.



To support you in building clarity, structure, and confidence in your business journey.

Agreement:

By booking a session or engaging in services with Carson Strategy Studio, you acknowledge that you have read and agree to these policies. These guidelines are designed to keep our work together clear, professional, and productive — so we can focus on what matters most: building clarity, structure, and strategy that grows your business.

I’m excited to partner with you and appreciate your commitment to this process.

— Keshon Carson
Founder, Carson Strategy Studio